Everything we sell is a digital download delivered by email. Because files cannot be returned, all sales are final. Any refund is at our sole discretion and considered only in the situations described below; nothing on this page is a promise that a refund will be granted.
If, after setting up your Google Business Profile and using the WhatsApp scripts as written for 30 days, you receive no customer enquiry at all, you may write to us within 30 days of purchase with screenshots of your live listing and your outreach. We will review the request and may, at our discretion, offer a refund to the original payment method. One request per customer. A refund is not guaranteed.
Non-refundable once the files have been delivered. If a file is missing, corrupt or materially different from its description, tell us within 7 days; we will look into it and may replace the file or, at our discretion, refund that product.
Non-refundable once the template repository or download link has been delivered. Cancellation before delivery may be refunded. If the template fails to build as documented and we are unable to resolve it, you may request a refund, which we will consider at our discretion.
If you believe you were charged twice, or charged for an order that did not complete, contact us with the payment IDs. Once Razorpay confirms the duplicate or failed transaction, the excess amount is reversed.
A cancellation request made before the files are delivered may be refunded. Delivery usually follows payment quickly, so cancellation is rarely possible after paying.
Write to rachel@gotribehq.com with your Razorpay payment ID. We aim to reply within a few working days. Refunds we approve are issued through Razorpay to the original payment method; Razorpay and your bank typically take 5–7 working days or longer to show the credit, and these timelines are outside our control.